Returns & Exchanges
We want you to love your handcrafted ceramics, which is why we offer a 30-day return policy for any unused and undamaged items. Please ensure all pieces are returned in their original protective packaging to prevent breakage during transit.
Initiate Your Return
Visit our online portal with your order number and email address to select the items you wish to return.
Prepare the Package
Carefully wrap each pottery piece in its original bubble wrap and box to ensure it arrives back at our studio safely.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our artisans inspect the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing